It tells you which step would never have arrived
A flow fires on something that happened — a COD order, a failed delivery, a parcel turning back — and runs without anybody watching. Drag the steps in, or write one sentence and let it draw the rest. The part nobody else does is the check it runs while you build: WhatsApp accepts a message sent outside the 24-hour window and then never delivers it, so a broken flow looks like a working one until a customer says they never heard from you.
What you actually get
Flows send on WhatsApp only. A Wait step resumes on a scheduled sweep, so treat a delay as “about that long” rather than an exact appointment. Website triggers need our pixel on your storefront and can only reach somebody we already recognise — a visit is anonymous, and we will not guess who it is. Twelve palette steps are switched off pending an integration, and each says which.