Every failed delivery, actioned before it becomes a return
Orders sync from Shopify, tracking overlays from Shiprocket, and undelivered shipments land in an action queue your team clears daily. RTO is a race against time — OpsTower makes you fast.
Everything included
Every capability below is in the plan for the tiers listed under Pricing — there is nothing to unlock inside the module itself.
Live status buckets
Pending, in-transit, out-for-delivery, NDR, RTO, delivered — every shipment in exactly one bucket, updated on sync.
NDR action queue
Failed deliveries with reason, courier and COD flag. One click to reattempt, a confirmed two-step for RTO.
COD intelligence
COD orders flagged from Shopify's payment gateway data — prioritize the shipments where failure costs you cash.
Attempt tracking
See how many reattempts each shipment has had and when to cut losses with an RTO decision.
Full audit trail
Every sync and every NDR action logged with who, when and which AWB — accountability built in.
NDR WhatsApp rescue
Pair with Engage: automatically message customers when delivery fails, confirm availability, and save the order.
Works with what you already run
Courier status is read through your Shiprocket account, so every courier it supports is one Radar tracks.
Every one of these is live today
What Radar catches before it costs you
Every shipment lands in exactly one bucket, and every failure arrives with the reason, the courier and the COD flag already attached — so the decision takes seconds, not a spreadsheet.
The economics of NDR speed
A failed COD delivery that sits unactioned for 48 hours usually becomes an RTO: you pay forward shipping, return shipping, repackaging — and the revenue is gone. Acting within hours, not days, is the single highest-leverage fix for RTO percentage.
We built this queue after learning the hard way that courier panels bury NDR events in emails and dashboards nobody checks — by which point the parcel is already walking home. OpsTower puts the count on your overview page in red, and clearing it takes minutes.
The reattempt and return actions call Shiprocket's NDR APIs directly — with guardrails we learned in production, like never triggering forward-pickup calls on reverse shipments (a mistake that silently breaks returns tracking).
Frequently asked
Which couriers are supported?
Everything Shiprocket routes to — Delhivery, Bluedart, Xpressbees, Ekart and 25+ more. Direct courier integrations are on the roadmap.
How fresh is the data?
Sync on demand from the dashboard, plus scheduled background syncs on paid plans.
Can it message customers automatically on failure?
Yes — with the Engage module, NDR events can trigger WhatsApp flows asking the customer to confirm address or availability.
Explore the rest of the platform
Radar is included from ₹1,999/month
One subscription, every module in your tier. WhatsApp message fees are billed to you by Meta directly and are never marked up.
Billed monthly. Switch or cancel any time.
Free trial
Everything, for 14 days
Seeing it work on your own orders before you pay anything.
- Stores
- 1
- Seats
- 1
- Contacts
- Unlimited
- Every module unlocked
- Pulse · Radar · Pilot · Boomerang · Raves
- Echo switched on, free
- Extra seats, free
- Full flow builder + AI
- All 13 ready-made flows
- Your own WhatsApp number
- No card required
Starter
Stop the two biggest leaks
Brands doing 300–1,500 orders a month, mostly COD.
- Stores
- 1
- Seats
- 1
- Contacts
- 25,000
- Your own Meta WhatsApp account
- No markup on Meta’s rates
- Campaigns with audience preview
- Template manager + Meta submission
- 7 templates written for you
- 20-template catalogue
- Shared team inbox
- 24-hour window countdown
- 40 messages / second
- Click-to-WhatsApp ad leads
Growth
Fulfilment on rails
Brands doing 1,500–4,000 orders a month.
- Stores
- 1
- Seats
- 3
- Contacts
- 1,00,000
- Pilot — auto-fulfilment rules
- Dry-run safety on every rule
- Campaign scheduler
- Campaign click tracking
Pro
The whole post-purchase stack
Brands doing 4,000–12,000 orders a month that want one dashboard.
- Stores
- 1
- Seats
- 10
- Contacts
- 5,00,000
- Boomerang — returns portal
- Runs on your own domain
- Raves — photo reviews
- Cross-module automations
Unlimited
Everything, including your own apps
Brands doing 12,000+ orders a month that want the apps and the API.
- Stores
- 1
- Seats
- 25
- Contacts
- 20,00,000
- Pocket — your own iOS + Android apps
- We publish it, then transfer it to you
- Pocket monthly included — the one-time build is quoted separately
- Full REST API
- Webhooks
Ready to see it on your store?
14-day free trial, no card required. Or talk to us for a fully customized setup for your brand.
Start free trial