WhatsApp AI Chatbot
Runs on Pulse
An AI that only says things it can prove
Most WhatsApp chatbots are decision trees wearing an AI badge, or a language model with no access to your orders — so it guesses. This one is handed the customer's own shipment rows and may not state anything that is not in them.
What you actually get
✓Grounded in the customer's own orders — status, courier, AWB, delivery issue
✓Cannot send free text: it either answers from the data or hands to a human
✓Refunds, damage, complaints and cancellations always go to a person, never the AI
✓Runs last — your NDR replies and keyword flows always take priority
✓A hard monthly spend ceiling you set; at the limit it hands off instead of spending
✓Every decision logged, including the ones it declined to answer
What it does not do
It answers order and policy questions. It is not a salesperson and will not negotiate, upsell, or improvise about money.