Terms of Service

1.The agreement

These terms are an agreement between OpsTower, a proprietorship of Atul Kumar Saini registered as a micro enterprise under Udyam Registration No. UDYAM-DL-05-0090612 ("we", "us"), and the business that opens an account ("you", "your"). By creating an account or using OpsTower, you accept them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

If you do not agree with these terms, do not use the service.

2.What the service is

OpsTower is a software platform with modules for WhatsApp marketing (Pulse), shipping and NDR management (Radar), auto-fulfillment (Pilot), mobile apps (Pocket), returns and exchanges (Boomerang) and reviews (Raves). Which modules you get depends on your plan.

The platform connects to third-party services you already use — Meta's WhatsApp Business Platform, Shopify, Shiprocket and others. You need your own accounts with those providers, and their terms apply to your use of them.

3.Your account

• You must give accurate information when signing up and keep it current.
• You are responsible for everything that happens under your account, including actions by your team members.
• Keep your login credentials confidential and tell us promptly if you suspect unauthorised access.
• You must be a business, and old enough to enter a contract under Indian law.

4.Trial, fees and payment

• New workspaces get a 14-day free trial. No payment details are required to start.
• After the trial, continued use requires a paid plan at the prices shown on our pricing page. Prices are in Indian Rupees and exclude applicable taxes such as GST.
• Billing is currently handled manually: we raise an invoice and you pay by UPI, bank transfer or payment link. We may introduce automated card or UPI Autopay billing later, and will tell you before we do.
• WhatsApp conversation charges are billed to you directly by Meta at Meta's own rates. We do not add a markup and we do not collect those charges — they are between you and Meta.
• If an invoice is unpaid, we may suspend the workspace after giving you notice. We will not delete your data during a short suspension.
• We may change prices with at least 30 days' notice. Changes never apply to a period you have already paid for.

5.Acceptable use — especially for messaging

This section matters more than the rest. Misuse of WhatsApp messaging can get your number restricted by Meta and can put our platform's standing at risk, so we enforce it strictly.

• Only message people who have given you valid, provable opt-in consent to receive messages from your business.
• Honour opt-outs immediately. Our platform records opt-outs and excludes those contacts, and you must not re-import or work around that.
• Follow Meta's WhatsApp Business Messaging Policy and Commerce Policy, Shopify's terms, and all applicable Indian law including the DPDP Act, 2023.
• Do not send spam, deceptive offers, or content that is unlawful, hateful, harassing, or infringes someone else's rights.
• Do not upload sensitive personal data (health, biometric, financial account details) into the platform.
• Do not attempt to breach or probe our security, reverse-engineer the platform, resell access without a written agreement, or use the service to build a competing product.
• Do not use the platform to send messages on behalf of a business other than your own unless we have agreed to it in writing.

If you break these rules we may suspend or terminate your workspace, in serious cases without prior notice. You remain responsible for any consequences, including action taken by Meta against your number.

6.Your data, and our role

You own your data — your account information, your contacts, your messages, your orders. We claim no ownership over it.

For data about your own customers, we act only as a processor on your instructions, as described in our Privacy Policy. You are responsible for having the lawful basis and consent to collect that data and to message those people.

We use your data only to run the service for you, to support you, and to keep the platform secure. We do not sell it, and we do not use it to train models or to market to your customers.

You can export or delete your data at any time. On account closure we delete the workspace within 90 days, except records we are legally required to keep.

7.Third-party services

The platform depends on services we do not control. Meta, Shopify, Shiprocket and courier partners can change their APIs, pricing, policies or availability at any time, and can suspend your access to them for reasons of their own.

We will make reasonable efforts to keep our integrations working, but we are not responsible for those providers' outages, policy decisions, data handling or charges. Any dispute about their service is between you and them.

8.Availability and support

• We aim for high availability but do not promise uninterrupted service on standard plans. Planned maintenance is announced in advance where practical.
• Support is provided by email and WhatsApp during Monday–Saturday, 9:00am–9:00pm IST. Response targets depend on your plan; formal service level commitments apply only where we have signed a separate agreement.
• Automation features such as auto-fulfillment rules begin in dry-run mode. You are responsible for reviewing their behaviour before arming them, and for the shipments they create once armed.

9.Custom work and mobile apps

Where you buy a mobile app build, a customised returns portal or other bespoke work, the scope, price and timeline are agreed separately in writing. Unless we agree otherwise, mobile apps are published under your own Google Play and Apple developer accounts, and you are responsible for those accounts and their fees.

Fees for custom work are payable as agreed in the scope and are generally non-refundable once work has started, as described in our Refund Policy.

10.Our intellectual property

The platform, its software, design and documentation remain our property. We grant you a non-exclusive, non-transferable right to use it during your subscription, for your own business.

If you send us feedback or suggestions, we may use them to improve the product without owing you anything for it.

11.Confidentiality

Each of us may learn confidential information about the other. Both of us agree to protect it, use it only for the purposes of this agreement, and not disclose it to others except to staff and advisers who need it and are bound by similar obligations.

12.Suspension and termination

• You can cancel at any time from your workspace settings or by telling us. Access continues until the end of the period you have paid for.
• We may suspend or terminate your access if you breach these terms, if payment is overdue after notice, or if we are required to by law or by a provider such as Meta.
• We may discontinue the service as a whole with at least 60 days' notice, and will help you export your data.
• Sections that by their nature should survive termination — ownership, confidentiality, liability, indemnity, governing law — do survive.

13.Disclaimers

The service is provided on an "as is" and "as available" basis. To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be error-free, that messages will always be delivered, that shipment data from couriers will always be accurate or timely, or that using the platform will produce any particular business result. Figures shown in our marketing, including calculators and case studies, are illustrative estimates and not promises.

14.Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, goodwill or data, arising from this agreement.

Our total aggregate liability for all claims in any 12-month period is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited, such as liability for fraud.

15.Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of these terms — in particular claims arising from messages you sent without valid consent, or from content you uploaded.

16.Changes to these terms

We may update these terms as the product and the law evolve. For material changes we will give notice by email or in the application before they take effect. Continuing to use the service after that means you accept the updated terms.

17.Governing law and disputes

These terms are governed by the laws of India. The courts at New Delhi have exclusive jurisdiction, subject to any right you have under consumer law.

Before starting formal proceedings, both of us agree to try to resolve the dispute in good faith by talking to each other first.

18.Contact

Questions about these terms: opstowerindia@gmail.com. Registered address: 1st Floor, 227, Creative Heights Apartment, Block A, Fresh Basket Lane, Rohini, Delhi – 110042.