Cancellation & Refund Policy

1.Try before you pay

Every new workspace gets a 14-day free trial with no payment details required. We would much rather you found out during the trial that we are not a fit than ask for a refund afterwards, so use it fully — import your contacts, connect your store, send a real campaign.

2.Cancelling

• You can cancel at any time from Settings in your workspace, or by telling us on WhatsApp or email.
• Cancellation takes effect at the end of the period you have already paid for — you keep full access until then.
• There are no cancellation charges and no lock-in notice period.
• Your data stays available for export until the workspace is deleted, 90 days after closure.

3.Monthly plans

Monthly subscriptions are charged for the month ahead. If you cancel mid-month, you keep access for the remainder of that month and are not charged again. We do not provide pro-rata refunds for the unused part of a month that has already begun.

If we charged you in error — a duplicate invoice, a charge after you cancelled, or a billing mistake on our side — tell us and we will refund it in full. That is not a discretionary favour; it is simply our error to fix.

4.Annual plans

• Annual plans are paid up front in exchange for two months free.
• If you cancel within 30 days of your first annual payment, we refund the full amount, less any WhatsApp conversation charges already incurred with Meta.
• After 30 days, annual plans are non-refundable for the remainder of the term, but you keep access for the full year and can cancel renewal at any time.

5.Custom work, mobile apps and migrations

• Migration from another platform is free and carries no refund implications.
• Mobile app builds, bespoke returns portals and other custom work are quoted and agreed separately, and are billed against milestones.
• Once work on a milestone has started, fees for that milestone are non-refundable, because the cost to us is the work itself. Milestones not yet started are refundable in full if you cancel the project.
• Third-party costs you pay directly — Google Play and Apple developer fees, for instance — are not ours to refund.

6.WhatsApp conversation charges

This one catches people out, so to be explicit: WhatsApp conversation charges are billed to you by Meta, directly, at Meta's published rates. We never collect them and we add no markup, which means we also cannot refund them. Any billing question about conversations is between you and Meta.

What you pay us is only the flat platform fee for your plan, and that is the only thing this policy can refund.

7.If we let you down

If the platform suffers a prolonged outage caused by us, tell us and we will credit the affected days to your account. Outages at Meta, Shopify, Shiprocket or a courier are outside our control and are not eligible for credit, though we will always help you work around them.

8.How to request a refund

Write to opstowerindia@gmail.com or message us on WhatsApp with your workspace name and what happened. We aim to respond within 2 business days.

Approved refunds are returned by the same method you paid, normally within 7–10 business days depending on your bank.

9.Questions

Anything unclear about this policy, ask us before you pay rather than after: opstowerindia@gmail.com. Registered address: 1st Floor, 227, Creative Heights Apartment, Block A, Fresh Basket Lane, Rohini, Delhi – 110042.