Boomerang · Returns & Exchange

A returns experience that keeps the sale

Customers hate emailing for returns; you hate processing them. OpsTower gives your store a self-serve return & exchange center on your own domain — exchange-first, policy-driven, with reverse pickups scheduled automatically.

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returns.yourbrand.com — Return & Exchange CenterSample data

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Order #10287 · Asha K.

Requested

Pickup scheduled

Refunded

Exchange — size L → XLReverse pickup today

Return — did not fitRefund in 2 days

Exchange — colour swapAwaiting approval

Exchanges

Refunds

Everything included

Every capability below is in the plan for the tiers listed under Pricing — there is nothing to unlock inside the module itself.

Hosted portal, your domain

returns.yourbrand.com — customers enter an order number and phone, pick items, choose exchange or refund. No login needed.

Exchange-first flows

Size and color swaps presented before refund options, with live inventory checks — brands running exchange-first flows typically convert 25–40% of refund requests into exchanges.

Policy engine

Return windows, category exclusions, condition requirements and COD-refund rules — your policy enforced automatically, exceptions escalated.

Automatic reverse pickup

Approved returns schedule a reverse shipment via Shiprocket instantly — with the pickup-API guardrails we learned running our own returns.

Refund workflows

Refund to source, store credit, or bank transfer for COD — triggered on QC pass, tracked end-to-end.

Reason analytics

Structured return reasons (size, quality, expectations) feed a dashboard that tells you which products to fix.

Connects to

Works with what you already run

Returns are raised against real Shopify orders, reverse pickups booked in Shiprocket, refunds through your gateway.

Shopify

Commerce

Shiprocket

Logistics

Razorpay

Payments

Messaging & Social

See every integration →

Every one of these is live today

What Boomerang keeps in the business

A return you turn into an exchange is revenue you keep. The portal offers the swap first, checks stock live, and only reaches the refund options when there's genuinely nothing to swap for.

returns.yourbrand.com — your domain, your branding

Exchanges offered before refunds

Live inventory checks on every swap

Return windows and category rules you set

COD-refund rules handled separately

Reverse pickup booked with Shiprocket on approval

Refund to source, store credit, or bank for COD

Structured reasons that tell you what to fix

Returns are a second chance at revenue

In Indian fashion and accessories, return rates of 15–25% are normal. The difference between a brand that bleeds and a brand that compounds is what happens next: a refund loses the sale, an exchange keeps it plus the customer.

Every request follows your rules, every reverse pickup is tracked in the same Ship dashboard as forward logistics, and customers get WhatsApp updates at each step via Engage — request received, pickup scheduled, refund issued.

This playbook comes out of running returns for an Indian eyewear operation, including the traps that cost us weeks: reverse shipments have their own API rules, and calling the wrong pickup endpoint makes returns vanish from courier panels entirely. Our integration encodes those lessons so you never have to learn them.